All original products bearing the ‘IVJTEX’ mark are guaranteed for two years.
Consumers have the right to have the defective goods repaired or replaced by the seller, without charge, unless the remedy requested is impossible or excessively expensive compared to the other. If replacement or repair is not possible, the consumer is still entitled to a reduction in price or to have back a sum, commensurate with the value of the goods, in return for the return of the defective product to the seller. The consumer must report the defect within 2 months of discovery must therefore always keep proof of purchase (receipt or receipt or sales invoice in the case of online purchase).
Defective or non-compliant goods may only be returned with the permission of the company. Complaints must be sent by e-mail to firstname.lastname@example.org no later than 15 days.